Rocket Mortgage Reviews and Complaints | rocketmortgage.com @ PissedConsumer Page 3

Anonymous

Guest-4417811

Pataskala, Ohio

I think that people(consumers) need toknow that they do not follow through.

Mar 07, 2023

1.0

I was told on several different occassion that I wuld recieve a call back and never did..I always had to reach out to them. I found my first interaction with Jacob Clark to be wonderfule, but then after I had signed, no communic ation unless I initiated it.

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User's recommendation: Do not do bussiness with them, unless you want to do all of the work

Tom K Jpa

ROCKET Mortgage uses Assurant As an Insurance Agent, they are horrible to work with. Customers hate them!

Dec 15, 2022

2.9

Updated by user Jan 16, 2023

Rocket Mortgage and Assurant have not attempted to resolve anything. They are disappointing at best!

Original review Dec 15, 2022

Assurant Insurance Verification is absolutely like talking to a brick wall. The brick wall is smarter than Assurant Insurance Verification for Rocket Mortgage. 678813**** We sent documents immediately on a new policy to Rocket Mortgage for payment processing by Escrow. Rocket Mortgage was advised of everything immediately. They have not properly processed the payment to the Flood Insurance Company. The same day the application was sent to Flood Insurance Company it was immediately sent to Rocket Mortgage for payment to bind the application. Loan number attached. Everything perfect. As usual Rocket Mortgage processor Assurant has train wrecked the process. Demanding, nasty to me and my insurance agency! Demanding and nasty to my customers. My advise to consumers get a different finance company!

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Cons:

Worst customer service and vendors

Preferred solution: Apology

User's recommendation: Avoid Rocket Mortgage, Avoid Assurant Insurance Verification

1 comment

Phillip R Fmk

Jan 27, 2023

You might this helpful about a case filed in Maryland about this issue. https://***/rocket-mortgages-unfair-and-deceptive-mortgage-servicing-practices-challenged-failure-to-timely-make-escrow-payments-causes-damage-to-borrowers-reputations/

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Maria M Pvt |

Cle Elum, Washington

Won't stop calling me

Dec 12, 2022

1.0

I was online ONLY doing very early research for POSSIBLY buying a home next year. These people started calling immediately and HAVE. NOT. STOPPED. They NEVER leave a message, just call at all hours of the day including SUNDAY. They have absolutely solidified having NO chance of getting my business once I *AM* ready to buy...

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User's recommendation: Stay away

Gretchen M Kgm |

Huntsville, Alabama

Refusal to waive late fee

Jan 20, 2023

After 20+ years of faithful payments on my multiple mortgages w Rocket they refused to waive the later fee after I missed a change in my escrow amount. My regular payment arrived ONTIME and was only short the difference. They told me they would not refund the $50 late fee despite what they called an impeccable payment record

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Loss:

$50

Cons:

Poor customer service

Preferred solution: Full refund

Amanda H Nki |

Natchez, Mississippi

They Lie!!!

Dec 02, 2022

2.5

During the closing process, the rep stated they would file a Deed of Trust with our local Tax Assessor's office. Well, they did not. I just happened to be looking on the website for our county and saw that our property is still deeded to the previous owner. When I called Rocket, I was told they do not file Deeds of Trust and that we will need to retain an attorney to do so. Oh, I am hiring an attorney for sure but not for a Deed of Trust!

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User's recommendation: Don't do it

June S Fao

Closing statement

Feb 02, 2023

Refinance need closing statement from buyer and seller. Need for taxes. Please email me the paperwork

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Preferred solution: Closeing statement for buyer and seller. As it was a refinance

Aaron N Jon

Poor customer service

Dec 14, 2022

1.6

Rocket did not pay full city tax out of escrow even though I called and spoke with agent. They said to no upload tax bills even though I was warned by county that they are no longer combining property tax with city and that city residents should send city tax bills to Rocket. The city taxes changed and rocket only paid a portion. Now I am getting further bills from city warning of interest charges! It even says on city bill that it is not automatically sent to mortgage companies and to please forward to mortgage company.

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Preferred solution: Future tax bills paid in full

User's recommendation: Discount web based mortgage companies sell to Fannie Mae and charge for servicing. Poor job servicing.

1 comment

Phillip R Fmk

Jan 27, 2023

You might find this of interest since it may relate to your situation. https://***/rocket-mortgages-unfair-and-deceptive-mortgage-servicing-practices-challenged-failure-to-timely-make-escrow-payments-causes-damage-to-borrowers-reputations/

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Anonymous

Guest-4214051

Bangor, Maine

Outcome makes zero sense

Dec 13, 2022

1.2

We received a preapproval letter for up to $360k in May. Our realtor actually made the comment that she wished we had used a different company since her clients had had nothing but problems over the last year with them. We were up front from the beginning that this would be an investment property and we would be paying 25% down. Our realtor noticed there was no mention of preapproval for a multi unit, so we contacted them and were told it wouldnt make a difference. We find a multi unit and put in an offer and then were told oh, we thought this was for a primary residence and are told we are approved for no more than $200k in that case. So we started looking again, only for them to call a couple days later and say they could no longer approve a mortgage at all. We ended up using a local bank and the process was 1000% better. We will be refinancing our own home out of Rocket Mortgage and to the same bank as soon as possible. We will never do business with or recommend them again.

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User's recommendation: Use a local lender

Rene C Dmr

Cleveland, Ohio

Failure to pay homeowners insurance from escrow

Nov 14, 2022

1.5

I received a cancellation notice from my homeowner's insurance company. The insurance is to be paid through my escrow account. The payment was due by October 14th 2022. The payment was not made. I called Rocket Mortgage on October 25th and assured all was taken care of. There is no record of this call per Rocket Mortgage. I received another cancellation notice and called on November 9th. On this date we had a three way call between myself Rocket Mortgage and my homeowners insurance company. I was assured that the payment would be overnighted and policy would be in effect. Today on November 14th received 3rd cancellation notice. I spoke with Rocket Mortgage again. Initially they insisted they had never heard from me before and knew nothing about a 3 way call. I demanded a supervisor and waited a lengthy time for connection.The Supervisor suddenly saw there was a 3 way call after all. Supervisor stated they decided to send payment by regular mail instead and payment should be there in 7 to 10 business days since there is a 90 day grace period for mortgage companies. I don't know if payment will get there. Are they getting interest on this money? . I no.longer have any confidence in Rocket Mortgage

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Pros:

Easy online

Cons:

You have to watch them like a hawk

Preferred solution: Apology

User's recommendation: Watch your account closely. Don't trust them

1 comment

Phillip R Fmk

Jan 27, 2023

You might find this of interest since it may relate to your situation. https://***/rocket-mortgages-unfair-and-deceptive-mortgage-servicing-practices-challenged-failure-to-timely-make-escrow-payments-causes-damage-to-borrowers-reputations/

Reply

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Anonymous

Guest-4210884

Portland, Oregon

Rocket Mortgage customer service is the worst I've ever dealt with.

Dec 12, 2022

1.0

Because of Rocket's customer service, we went with a different lender. Still get rude calls! They call anytime if the day and if you ignore their calls they will repeatedly call. We have repeatedly told them that we went with another lender but are still getting calls and hung up on. It's this attitude that swayed our decision to go with another lender. By the way, we refinanced over a year ago and let them know, but the calls still continue!!!

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User's recommendation: I would not recommend Rocket Mortgage!!! If they don't like what you have to say they hang up on you...very rude! They won't give you any peace if you even enquire about using them.

Resolved

Danielle L Tsx

Resolved: Worst Experience EVER!!

Sep 26, 2022

1.0

Updated by user Oct 27, 2022

Company fixed the issue and I have been provided with apology.

Original review Sep 26, 2022

Worst experience buying a home. My file was switched between three mortgage bankers and all gave me completely different stories and rates. Prices changed weekly all the way to closing. The bankers did not know what they were doing and each time my file was moved I had to explain to them what was going on with my file the last I knew. I had to provide them with everything but a dna sample. One day everything was good and the next they couldn't do the deal. I was on pins and needles for over 45 days. I will never ever use this company again and I dont recommend anyone else use them either.

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Pros:

Online application and documents

Cons:

Inaccurate information
Too many people working one file
Lack of trained bankers

Preferred solution: Nothing they can do.

User's recommendation: Stay away

Trina B Xgz

Trina B Xgz |

Cleveland, Ohio

ROCKET MORTGAGE IS THE REASON I AM HOMELESS

Nov 25, 2022

If you want to be told 1 day before you are suppose to close on a home that your loan has been denied, the go with them. We worked with rocket mortgage for weeks and was assured every day that our loan would get approved and even was told we could close sooner, but our lawyer was unable to do it. Then the day after Thanksgiving at 9am, we get a call saying our loan is denied without reason. We say we want to know the reason, so we are transferred to another guy named Kevin suppose to be the "senior "whatever, and he knows nothing about it. Our calls stopped getting answered and our loan gets taken off our apps. We had already sent our stuff down in a POD, it was at our new house, and we were leaving Sunday to close Monday, and they couldn't care less. We sold our house and have no place to go, Rocket Mortgage did not even apologize! Do Not use this company!

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Loss:

$20

Cons:

Lied constantly
Do not care about their customers
Heartless

Preferred solution: I should receive compensation for the money I spent moving my stuff to a house they told me I would have no problem getting a loan for then ONE day before close, cancelling the loan

User's recommendation: Go anywhere else for your loan

Maggie S Yxu |

Los Angeles, California

I feel like they got over on me

Nov 10, 2022

1.0

Rocket Mortgage Ofer one thing and didnt come though was told I would be able to pay all my bills and that didnt happened every time I pay my mortgage I just get mad for letting them get over on me I cant wait to get rid of them as soon as I get six months Im going to get rid of them dont trust them please people look for other mortgages. Dont let them get you.

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Loss:

$10

Cons:

Are all liars and out for your money

User's recommendation: To the public go without the mortgages to rocket mortgage get on his employees

Khriz Cwe

Unauthorized refinance attempt

Nov 05, 2022

1.0

Rocket mortgage spent the last two weeks repeatedly calling my husband and I leaving voicemails. We did not answer or return calls since we are not interested in refinancing. We do have an original mortgage with them. My husband logged in to the account and seen they started a refinance of our house with them without our consent! One of their people said they spoke with my husband, which is a complete lie, and since it is Saturday afternoon we cannot do anything to resolve this until Monday. They even admitted to trying to run our credit but were unsuccessful because we both have locks on them. If you have an account with them log in and check, especially if they have been calling repeatedly. Why in the world would we refinance now in this economy. In my opinion, It is straight up fraud they are attempting.

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Cons:

Fraudulent and unethical business practices by employees

Preferred solution: Cancellation of fraudulently started refinance process

User's recommendation: Check account often if customer, avoid at all costs if not.

1 comment

Guest-2280873

Nov 24, 2022

Same thing happened to me. Like I'm really going to refinance so my interest rate goes up .5% and the term goes from 20 years to 30.

And want to charge almost $10k in fees for the "honor" of doing this. I would never use them again.

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Darrell L Ztz

Misinformation and unkept commitments

Oct 10, 2022

1.0

Rocket's personnel committed to closing a mortgage loan in 4 weeks, guaranteed they could do it per Frank Kareem and Roman Ninez. Closing took 9 weeks! No customer service whatsoever. Lies as to the progess of the loan constantly. The documents and figure changed almost daily.

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Cons:

Untruthful and non-customer oriented

User's recommendation: Expect nothing that is said, or written, to be truthful.