Kiaira Tnk
map-marker Atlanta, Georgia

Unclaimed finds

I did not receive check sent to address I hadnt moved into yet. I didnt know.

Amount was picked up in addition to and I received better telling me about this . Loan # 272**** $899.50

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Paul G Sup

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Verified Reviewer

You raise my morgate by $200 and then not available for explanation

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My mortgage increased by $200. An explanation would be nice.

Did Rocket become a federal office? They can't work on MLK day.

I had to work. Your automated system makes it easy to pay your bill, but other than that, it's impossible to accomplish anything.

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Loss:
$200

Preferred solution: An explanation on why my mortgage went up $200 why my policy online is vague and lacks specifics when I look it up and why my morgate was sold to a inferior mortgage company

Jazlyne Unz

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Verified Reviewer
| map-marker Jacksonville, Florida

Withdrawals to my account that I don’t recogonize

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Unable to reach by phone

Unable to reach by phone

Unable to reach by phone

Unable to reach by phone

Unable to reach by phone

Unable to reach by phone

Unable to reach by phone

Unable to reach by phone

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Resolved
Gordon B Afy

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Verified Reviewer

Resolved: To keep others from having to go through this.

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Updated by user Aug 16, 2024

Company fixed the issue and I have been provided with apology. They sent me the check, it arrived Wednesday.

Original review Aug 09, 2024
Just such a lousy company. My house burned down.

My insurance company (State Farm) was great! My contractor was great! However, my mortgage servicer (Rocket Mortgage) is terrible. They withhold a portion of the claim until you have a final inspection, which I have had.

Then they drag their feet, asking for pictures of things, even after the inspection that they set up. They do not communicate with you directly, so there is no one you can talk to about it directly. You call and talk to a CSR, and they will relay messages to the team involved.

Then you will not hear back from them. They make the process take much longer than it should and leave you having to answer questions from your contractors on when they might receive their payment.
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Loss:
$8200
Cons:
  • Horrible service
  • Horrible communication

Preferred solution: Full refund

User's recommendation: deal with someone else besides Rocket Mortgage.

Levi R Qhu

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Verified Reviewer
| map-marker Huntsville, Alabama

Worst company I've ever dealt with

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My wife and I had nothing but trouble with these people. The loan officer was nice at first then ended up being a big fat liar.

We were told that my wife's debt to income only has to be at 49% which we could easily manage because they refused to accept my income due to not working for an extended period of time. We were also told that we would be getting a 2% discount on our down payment.

By the time we finally got to our closing date which was today we supposedly "needed" 2% in mortgage points to get her DTI down which we did not need especially after getting the cheapest homeowners insurance possible at $600 a year and their own policy of making exceptions to allow higher DTI's than 50% for people with excellent credit which my wife has. This of course completely negated the 2% discount and cost us even more. They also failed to send paperwork to anyone including the title company and blamed the title company for every delay that they themselves caused.

Do not go to these people unless it is your only option and if you are with them refinance a.s.a.p to make sure they lose all that interest money they so desperately want from you. These people are the definition of predatory loan providers.

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Loss:
$2000
Pros:
  • Will loan to almost anyone
Cons:
  • Cheats
  • Crooks and preying on the home buyer

Preferred solution: These people out of business for good

User's recommendation: Don't trust anything they say and go to anyone else before ever calling these people

Wayne L Wjp

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Verified Reviewer

Grossly incompetent customer service

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Closing date had been changed 5 times. Contract has run out 3 times and had to be resigned. Should have backed out 3 weeks ago

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Cons:
  • Horrible service

Preferred solution: Compensation for mental anguish

User's recommendation: Run away and find someone else

Glendale Foy
map-marker Delray Beach, Florida

I want to pay my mortgage payments me

Set me up with a password I had an account and I could keep up with all my payments and could go into my accounts and see what is going on. Now I cannot open that account I dont have all that information.

I do pay every month. I have been paying over the phone

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Kenney N

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Verified Reviewer
| map-marker Austin, Texas

Bad income debt ratio calculation

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Their crazy underwriter uses NET income to calculate Income to Debt Ratio when it's supposed to use GROSS INCOME.

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Preferred solution: Deliver product or service ordered

Jeff R Inj

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Verified Reviewer

Predatory Mortgage Company

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Updated by user Jul 02, 2024

Would never recommend these scammers.

Original review Jul 02, 2024

I've had my mortgage transferred several times in the past two decades and Rocket Mortgage is by far the worst, and most predatory. Customer Service reps have a holier than thou attitude, and they refuse to offer any resolution.

Kim, however, suggested that, to avoid their predatory practices, I should refinance with a different company. They have zero ability to correctly manage escrow accounts.

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Loss:
$10000
Cons:
  • Predatory customer service reps
  • Predatory
  • Unprofessional

Preferred solution: Apology followed by correction to escrow by a competent services

User's recommendation: Avoid like the plague.

Monica B Vvh

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Verified Reviewer

House insurance

I just wish I didn't have to pay $700 on my house. I hope the payment goes down to at least $300 due to me working two jobs.

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Pros:
  • I like rocket mortgage
Cons:
  • Mortgage to high

Preferred solution: Price reduction

User's recommendation: Awesome

Lawerance Ccw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Bay, Florida

Rocket never contacted me

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Never returned call. Now I have to type a total of 10 symbols!

How asinine can it get? AAAAA SSSS SSSS

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User's recommendation: Call a different number

ted m Ntc

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Verified Reviewer

My father has passed away .

Me and my brother have been paying the bill.We can:t get any information on the account.Trying to put house in our name.willYou please Call!

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Preferred solution: you to call me ! 704-310-8104

Sunshine P Bby

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Verified Reviewer
| map-marker Edmonton, Alberta

Mislead by broker

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Broker mislead us on the mortgage product we were getting. Completely unprofessional and unethical. Overall, an utterly terrible experience.

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User's recommendation: I will never use them again

Cindy K Vfj

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Verified Reviewer
| map-marker Milton, Vermont

Late house insurance payments

Rocket Mortgage - Late house insurance payments

I have a disconnect letter from Farmers. This is the 3rd month in a row.

This has to stop.

I want insurance and you want me to have it. Contact me immediately.

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James S Mhn

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Verified Reviewer
| map-marker Jetersville, Virginia

How do I get my papers to my representative

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I have papers to show that I paid off some old bills. I don't know who to send them to, or how to do so.

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