Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Want my good faith deposit back, rip off..

Rocket Mortgage - Want my good faith deposit back, rip off..
Rocket Mortgage - Want my good faith deposit back, rip off..
Rocket Mortgage - Want my good faith deposit back, rip off..
Update by user Aug 26, 2020

looks like they put back 187.00, not the 500.00 refundable deposit, the V A says should not have to pay a deposit on disabled V A loan. You will be hearing from them. I am a wounded viet nam veteran....

Original review posted by user Aug 26, 2020
within in three days of starting a refi with, MARK WHITE the refi...
View full review
View full review
3 comments
#2085586

Must have a lot of lobbyist

View more comments
ID
#2136795 Review #2136795 is a subjective opinion of poster.
Service
Rocket Mortgage Mortgage Refinance
Pros
  • Switch and bait
Cons
  • Wasting time
  • Were not honest from start
  • Were not honest from the beginning
Loss
$500
Preferred solution
Full refund

Lauren wells & her manager John of client relations

Lauren first called me getting me twisted with what Mary cline did.when she realized it she informed me that "shes" using your name to get a house. I fought her on how this is fraudulent but she said go make a popo report. She also said I can file popo report but by da...
View full review
View full review
ID
#4051503 Review #4051503 is a subjective opinion of poster.
Location
Los Angeles, California

Worst Experience Ever

The closing costs were $3,000 more than they originally quoted us and they went with an amount we were putting down that we never intended on putting that much down. When we told them we couldn't put that much down they charged us almost $2,000 in fees to buy the rate down that we never agreed to either. They could have waived that in good faith, but they refused to. I would never recommend them to anyone!
View full review
ID
#4047472 Review #4047472 is a subjective opinion of poster.
Location
Edmond, Oklahoma
New Reviewer

Credit

Rocket Mortgage give you the run around and run your credit without your knowledge. The best thing is not to fall for all of their lies they are about to feed you they will have your credit score dropping!!!
View full review
ID
#4045685 Review #4045685 is a subjective opinion of poster.
Location
Arlington, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst Experience EVER!!

Worst experience buying a home. My file was switched between three mortgage bankers and all gave me completely different stories and rates. Prices changed weekly all the way to closing. The bankers did not know what they were doing and each time my file was moved I had to explain to them what was going on with my file the last I knew. I had to provide them with everything but a dna sample. One day everything was good and the next they couldn't do the deal. I was on pins and needles for over 45 days. I will never ever use this company again and I dont recommend anyone else use them either.

User's recommendation: Stay away.

View full review
ID
#4017258 Review #4017258 is a subjective opinion of poster.
Pros
  • Online application and documents
Cons
  • No feedback or explanation that price changed
  • Lack of trained bankers
  • Inaccurate information
Preferred solution
Nothing they can do.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They don’t seem to know what they are doing

We started the process of trying to buy a home a couple months ago things seemed good but then things would all the sudden come up we needed this amount of money or that amount when we told them we dont have money till closing anyway then they tell us we need $1000...
View full review
View full review
ID
#3958834 Review #3958834 is a subjective opinion of poster.
Location
Delhi, New York
Preferred solution
Would like them to keep their word the appraisal fee was waived so they have no right to charge us once we back out

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

A Rocket Mortgage rep took 11 days to process my application

I was working with Daniel on my mortgage refinance. Daniel advertised a fake deal that he had no interest in providing. He purposely waited 11 days to complete my application so I would lose my rate & the credits attached to the deal. He then tried to upsell me on a...
View full review
View full review
ID
#3917647 Review #3917647 is a subjective opinion of poster.
Location
Tyler, Texas
Loss
$3000
Preferred solution
Please terminate Daniel's employment for his unethical business practices

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Insurance Claim Fiasco

Run from this company if you own a house and are considering refinancing or purchasing a new house with them. If you have an insurance claim they will sit in your money to draw interest and state they have the right to hold your money until you finish repairs. They...
View full review
View full review
ID
#3898629 Review #3898629 is a subjective opinion of poster.
Location
Irving, Texas
Pros
  • Could care less about you as a client
Cons
  • How they treat customers
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Incompetence

I believe Rocket is a criminal/extortion organization. Their CS people are as dumb as dirt!!! They can't analyze an issue and are incompetent!

User's recommendation: go elsewhere.

View full review
ID
#3893507 Review #3893507 is a subjective opinion of poster.
Service
Rocket Mortgage Refinance
Cons
  • All
Loss
$100
Preferred solution
Apology

Less than One Star

They contact me in excess of five times a day. I have a good FICA Score, I pay my mortgage to them on time or early. I have my plans for my small house. The country is insane when it comes to estimating equity just now; similar to the housing market prior to 2008. I live in Maine our houses are small. The rude aggressive Rocket Mortgage personnel say I have 104,000 in equity. My house is considered approx. 1100sq. LEAVE ME ALONE. IF I AM IINTERESTED IN REFINANCING I WILL CALL YOU!!!

User's recommendation: Don't use this company unless they are your last hope HARASSMENT.

View full review
ID
#3862256 Review #3862256 is a subjective opinion of poster.
Pros
  • There when you need them
Cons
  • There when you dont need them aggressive reps
Preferred solution
LEAVE ME ALONE

Their "Resolution Dept" is a complete failure

The responses continue to be passive and does not take actual responsibility for the rebate I asked for and was promised on my intial call. The closing credit that the representative keeps bringing up doesn't actually reflect any type of rebate but actual compensation...
View full review
View full review
1 comment
#2232978

Read similar reviews, but this one takes the cake, would not leave Rocket Mortgage in the running for my mortgage company choices now.

ID
#3847544 Review #3847544 is a subjective opinion of poster.
Service
Rocket Mortgage Loan
Cons
  • Sleazy reps
  • Lacks integrity will not tell you the full story doesnt care
  • Does not listen to client

Extremely horrible

Rocket Mortgage - Extremely horrible
Extremely horrible experience, from rebate promises for using Rocket Homes, to a non existent VA department. I paid $100's, spent unessary time and time off work to have inspections and fees paid on a property that never even met VA requirements. I continue to get...
View full review
View full review
ID
#3846046 Review #3846046 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Impersonal
  • Lacks integrity will not tell you the full story doesnt care
  • Are of no use
Loss
$700
Preferred solution
Rebate promised
New Reviewer

Forbearance Exit Rules are Not being Followed

I exited the forbearance 5 days ago, with a small loan of 4000. They told me to send huge amounts pf paperwork, which I obliged. they stopped their faxes from working, and have denied my paperwork. I have sent in the hardship letter package again. UPS next day. I have...
View full review
View full review
ID
#3823234 Review #3823234 is a subjective opinion of poster.
Pros
  • Cant think of any
Cons
  • Not trustworthy
Loss
$1000
Preferred solution
Price reduction
New Reviewer

Forbearance Exit Rules not being Followed

I exited the forbearance 5 days ago, with a small loan of 4000. They told me to send huge amounts pf paperwork, which I obliged. they stopped their faxes from working, and have denied my paperwork. I have sent in the hardship letter package again. I have very good...
View full review
View full review
ID
#3823220 Review #3823220 is a subjective opinion of poster.
Location
El Paso, Texas
New Reviewer

Harrassment

i inquired online for a personal loan but not through rocket mortgage. Apparently they managed to get my number anyway and have been harrassing me with multiple calls every day for more than a week. I don't answer them and I don't return the calls. You would think they would get the clue but no. You should definitely stay away from these people. Obviously they don't know when to quita
View full review
ID
#3805476 Review #3805476 is a subjective opinion of poster.
Location
Denton, Maryland
Preferred solution
leave me alone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refinanced with other bank and Rocket changed payoff.

We recently refinanced with another bank due to a misleading situation in the fall with Rocket. We closed out loan and the payoff wire was sent. I received a message from Rocket that the payoff was short and I was required to pay over $600 they said to satisfy taxes (...
View full review
View full review
ID
#3763057 Review #3763057 is a subjective opinion of poster.
Loss
$662
Preferred solution
Full refund

Brands Related to Rocket Mortgage

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article