Skip to content
  • Login

Rocket Mortgage Questions and Answers

Advertisements
0 symbols (min 100)
Submit answer
Question:
Top Question
#60942

how can I call you guys from overseas and unable to connect to your call free numbers?I am trying to talk to one of your agents, unfortunately I am out of the country and unable to use your call free numbers, is there number in which I contact you even if I paid for the call? Thanks for your help Francisco Calleja

0 symbols (min 100)
Answer:
by #1973933

According to the information stated on Pissed Consumer, you may try to reach out to Rocket Mortgage Customer Service:
  • via the company social media networks.

View
Give your answer Answer
Question:

What is the email address for account resolutions.

Email address needed to send paperwork. Death certificate, letters of administration and personal statement written.

View
0 symbols (min 100)
Question:
by Mary H Zxk #112633

They raised my my payment almost $200.

Really who can I call for help?? Federal??

All their Team members can’t justify it!! Why should my credit be at risk because they can’t justify the increase??

View
0 symbols (min 100)
Question:
by Alan B Wzn #71562

what number do I contact to discuss promises on my loan which, more than once were not fulfilled.Working with one person. That person said they had everything that was needed and we were ready to go for closing.

Here is the amount you need to bring. They have had weeks to order an appraisal. Promised it would be done last week. Didn't happen.

My real estate agent called on Friday and, she has the name, person promised her it was going to be done that day, Friday the 11th. Then someone called, not the original person I with whom I was working, and we had a 3 way call with my agent. Your new rep said I needed additional information, some which I had previously forwarded. Remember, your rep said I was good to go and told my agent the same.

The biggest problem, is when we ask if the appraisal was completed, she dropped a bomb, oh your appraisal isn't scheduled until July 19th. We close, and Rocket Mortgage knows, on July 1st. I will have no place to live, have paid and scheduled my furniture move, and we will lose the deal, all because you did not fulfill your obligation.

We would ask for immediate resolution by fulfilling your promises. Loan # 347842****

View
0 symbols (min 100)
Ask a Question About Rocket Mortgage
0 symbols (min 100)