Contact Rocket Mortgage Customer Service
Rocket Mortgage Phone Numbers and Emails
Toll-Free Number:
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(888) 452-8179Expert Advice on a New Loan
Customer Service:
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(800) 863-4332Client Relations Team
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(800) 410-2199Client Relations Team
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(800) 689-9155Down Payment Assistance
Rocket Mortgage Emails:
Rocket Mortgage Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rocket Mortgage Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rocket Mortgage is 8884528179. 63% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Rocket Mortgage may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rocket Mortgage Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rocket Mortgage is 8884528179. 63% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Rocket Mortgage may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Rocket Mortgage mainly because of product/ service, request for information, payments and charges.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Rocket Mortgage is help@rocketmortgage.com. 58% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Rocket Mortgage Website:
Rocket Mortgage Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Contact Numbers:
Opt in to Rocket Mortgage: text ROCKET to 762538
Signing In/In-Process Loan/Closed Loan Hours (ET):
Monday - Friday: 8:30am - 9:00pm
Saturday: 9:00am - 4:00pm
New Loan Hours (ET):
Monday - Friday: 9:00am - 7:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 7:00pm
Online Chat Hours (ET):
Monday - Friday: 7:00am - 12:00pm
Saturday - Sunday: 9:00am - 12:00pm
Payment Center
Quicken Loans
P.O. Box 6577
Carol Stream, IL 60197-6577
Fax:
How Good is Rocket Mortgage's Customer Service?
Summary of Rocket Mortgage Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rocket Mortgage?
Payments and Charges Question:
- “Payment”
- “Pay my bill”
- “Payment has not come out of my account yet”
Product/ Service Question:
- “Equity loan”
- “Loan payment”
- “Check for work done”
Request for Information Question:
- “Have a question”
- “I need help”
- “Find more information on rocket mortgage”
Account Question:
- “Escrow account”
- “Account past due”
- “Set up online account”
Return/ Replace Question:
- “Promised return calls not getting them”
- “Change amount of payment.”
- “I am trying to change my payment date”
Employment Question:
- “Pay off mortgage”
- “Trying to mail a check to pay off my personal loan.”
- “To see my payoff amount”
Staff Question:
- “Customer service mortgage payment late”
- “Talk to customer service please”
- “Logic task force managers”
Refund Question:
- “To see of i have refund coming after sale oh hous”
- “Escrow refund”
- “Refund question”
Website/ Application Question:
- “Site does not recognize me when trying to make a payment”
- “Inquiring about first time home buyers application”
- “A problem with the website new customer”
Activation/ Cancellation Question:
- “Cancel my rocket mortgage membership”
- “Make sure you cancel Allstate insurance”
- “To cancel a payment”
Shipping and Delivery Question:
- “I never received the check that you guys sent me”
- “I have not got the loan that you sent in my first bank account what’s going on”
Cards Question:
- “Change my credit card information”
Other Question:
- “Pagar mi cas”
- “For a copy of my year end statement for taxes”
- “Unclaimed finds”
Compare Rocket Mortgage Customer Service To
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