Contact Rocket Mortgage Customer Service
Rocket Mortgage Phone Numbers and Emails
(888) 452-8179Expert Advice on a New Loan
(800) 863-4332Client Relations Team
(800) 410-2199Client Relations Team
(800) 689-9155Down Payment Assistance
(800) 603-1955Help With Signing in, an In-process Loan, or a Closed Loan
(800) 251-9080Manage Your Mortgage
(800) 508-0944Account Advisor
(888) 565-2488Personally Identifiable Information
Rocket Mortgage Emails:
How to contact Rocket Mortgage?
Most Popular Number:
|Total calls: 302||Issues resolved: 19||Last call: Dec 7, 2023|
How to speak Rocket Mortgage customer service by phone number?
You can call the company's customer service number and follow the prompts to reach a representative at Rocket Mortgage by phone. The customer support toll-free number for Rocket Mortgage is (800) 863-4332. Prepare the information such as your account number or mortgage loan number so that the representative can assist you more quickly.
How to contact Rocket Mortgage customer support by email?
Rocket Mortgage doesn't have a direct email address to reach out to customer support. But there are a few options you can use to contact customer service via email. You can submit a request on the Rocket Mortgage website by accessing the "Contact Us" page. Then fill out the form with your question or concern, and you will receive an email response with information on how to proceed.
You may also find the answers to your question through the FAQ or chatbot provided on the website. Also, you can contact the specific department via email, such as for the fundraising or donations, franchising, depending on your inquiry or need.
How to contact Rocket Mortgage on Social Media?
You can contact Rocket Mortgage on social media through the company's official accounts on platforms such as Twitter, Facebook, and LinkedIn.
On Twitter, you can reach out by sending a direct message (DM) to the official Rocket Mortgage account or by mentioning @RocketMortgage in a tweet.
On Facebook, you can post a comment on one of the company's posts or send a message to the official Rocket Mortgage account.
On LinkedIn, you can send a message to the official Rocket Mortgage account by going to their Company page and selecting the "Contact" button.
Alternatively, you can also look for Rocket Mortgage Community on Facebook where you may be able to get in touch with other customers and get some tips, also you may find the company's official reply to other customers' questions.
It's worth noting that you may have to wait longer to get a reply and some of the social media accounts may not be support oriented. You may need to use the website's contact form or phone number to reach the customer service team.
Rocket Mortgage Website:
Rocket Mortgage Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Contact Numbers:
Opt in to Rocket Mortgage: text ROCKET to 762538
Signing In/In-Process Loan/Closed Loan Hours (ET):
Monday - Friday: 8:30am - 9:00pm
Saturday: 9:00am - 4:00pm
New Loan Hours (ET):
Monday - Friday: 9:00am - 7:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 7:00pm
Online Chat Hours (ET):
Monday - Friday: 7:00am - 12:00pm
Saturday - Sunday: 9:00am - 12:00pm
P.O. Box 6577
Carol Stream, IL 60197-6577
How Good is Rocket Mortgage's Customer Service?
I was trying to call Rocket Vuda customer service but had to go through two mortgage people first to get to the right person. I just wanted to pay my bill. EXTREMELY FRUSTRATING!!!
Final answer was good but had to send several emails. Customer service never picked up
Summary of Rocket Mortgage Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rocket Mortgage?
Payments and Charges Question:
- “Want to know if I.can ship a payment”
- “Payment processing”
Product/ Service Question:
- “Insurance information”
- “Bought a home still don't have paperwork to start making payments”
Request for Information Question:
- “Title question”
- “Ask a question”
- “I'm looking for John tumo”
- “Escrow account”
- “Login issues”
- “My escrow acct”
- “To see my payoff amount”
- “Payoff amount of mortgage”
- “Payoff amount”
- “Logic task force managers”
- “Lack of service”
- “Customer service”
- “Escrow refund”
- “Refund question”
Return/ Replace Question:
- “Returned check”
- “Rocket mortgage keeps changing plans on my home loan and signed papers weeks ago and followed loan officer instructions and they now changing instructions after i made a 9000 dollar downpayment and need a supervisor to fix the loan officer mistakes”
Website/ Application Question:
- “Inquiring about first time home buyers application”
- “A problem with the website new customer”
Activation/ Cancellation Question:
- “To cancel a payment”
- “Change my credit card information”
- “Change banking Info”
- “Tax documents”