Contact Rocket Mortgage Customer Service
Rocket Mortgage Phone Numbers and Emails
Toll-Free Number:
-
(888) 452-8179Expert Advice on a New Loan
Customer Service:
-
(800) 863-4332Client Relations Team
-
(800) 410-2199Client Relations Team
-
(800) 689-9155Down Payment Assistance
Rocket Mortgage Emails:
Customer Service
Fundraising/ Donations
Rocket Community Fund
Investors/ Franchising
Contact Information
Rocket Mortgage Website:
Rocket Mortgage Help Center:
Corporate Office Address:
Rocket Mortgage, LLC
1050 Woodward Ave.
Detroit,
Michigan
48226-1906
United States
Other Info (opening hours):
Additional Contact Numbers:
Opt in to Rocket Mortgage: text ROCKET to 762538
Signing In/In-Process Loan/Closed Loan Hours (ET):
Monday - Friday: 8:30am - 9:00pm
Saturday: 9:00am - 4:00pm
New Loan Hours (ET):
Monday - Friday: 9:00am - 7:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 7:00pm
Online Chat Hours (ET):
Monday - Friday: 7:00am - 12:00pm
Saturday - Sunday: 9:00am - 12:00pm
Payment Center
Quicken Loans
P.O. Box 6577
Carol Stream, IL 60197-6577
Fax:
+1(877) 440-9764
How Good is Rocket Mortgage's Customer Service?
Summary of Rocket Mortgage Customer Service Calls
485
TOTAL
CALLS
CALLS
04:27
AVG CALL
DURATION
DURATION
21%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rocket Mortgage?
Payments and Charges Question:
- “Payment”
- “Want to know if I.can ship a payment”
- “Payment processing”
Product/ Service Question:
- “Insurance”
- “Insurance information”
- “Bought a home still don't have paperwork to start making payments”
Request for Information Question:
- “Title question”
- “Ask a question”
- “I'm looking for John tumo”
Account Question:
- “Escrow account”
- “Login issues”
- “My escrow acct”
Employment Question:
- “To see my payoff amount”
- “Payoff amount of mortgage”
- “Payoff amount”
Staff Question:
- “Logic task force managers”
- “Lack of service”
- “Customer service”
Refund Question:
- “Escrow refund”
- “Refund question”
Return/ Replace Question:
- “Returned check”
- “Issues with return call back and agent portal”
- “Rocket mortgage keeps changing plans on my home loan and signed papers weeks ago and followed loan officer instructions and they now changing instructions after i made a 9000 dollar downpayment and need a supervisor to fix the loan officer mistakes”
Website/ Application Question:
- “Inquiring about first time home buyers application”
- “A problem with the website new customer”
Activation/ Cancellation Question:
- “To cancel a payment”
Cards Question:
- “Change my credit card information”
Other Question:
- “Change banking Info”
- “Atmosphere”
- “Tax documents”
Rocket Mortgage