Rocket Mortgage Phone Numbers and Emails

Toll-Free Number:

  • (888) 452-8179
    Expert Advice on a New Loan
Send Message

Customer Service:

  • (800) 863-4332
    Client Relations Team
  • (800) 410-2199
    Client Relations Team
  • (800) 689-9155
    Down Payment Assistance
  • (800) 603-1955
    Help With Signing in, an In-process Loan, or a Closed Loan
  • (800) 251-9080
    Manage Your Mortgage

Accounting/ Billing:

  • (800) 508-0944
    Account Advisor
  • (888) 565-2488
    Personally Identifiable Information

General Info:

  • (855) 757-2490

Jobs/ Career:

  • (800) 411-5627


  • (877) 446-8097

Rocket Mortgage Emails:

Customer Service
Fundraising/ Donations
Rocket Community Fund
Investors/ Franchising
Jobs/ Career
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How to contact Rocket Mortgage?

Most Popular Number:

(888) 452-8179 Expert Advice on a New Loan
Total calls: 302 Issues resolved: 19 Last call: Dec 7, 2023

How to speak Rocket Mortgage customer service by phone number?

You can call the company's customer service number and follow the prompts to reach a representative at Rocket Mortgage by phone. The customer support toll-free number for Rocket Mortgage is (800) 863-4332. Prepare the information such as your account number or mortgage loan number so that the representative can assist you more quickly.

How to contact Rocket Mortgage customer support by email?

Rocket Mortgage doesn't have a direct email address to reach out to customer support. But there are a few options you can use to contact customer service via email. You can submit a request on the Rocket Mortgage website by accessing the "Contact Us" page. Then fill out the form with your question or concern, and you will receive an email response with information on how to proceed.
You may also find the answers to your question through the FAQ or chatbot provided on the website. Also, you can contact the specific department via email, such as for the fundraising or donations, franchising, depending on your inquiry or need.

How to contact Rocket Mortgage on Social Media?

You can contact Rocket Mortgage on social media through the company's official accounts on platforms such as Twitter, Facebook, and LinkedIn.
On Twitter, you can reach out by sending a direct message (DM) to the official Rocket Mortgage account or by mentioning @RocketMortgage in a tweet.
On Facebook, you can post a comment on one of the company's posts or send a message to the official Rocket Mortgage account.
On LinkedIn, you can send a message to the official Rocket Mortgage account by going to their Company page and selecting the "Contact" button.
Alternatively, you can also look for Rocket Mortgage Community on Facebook where you may be able to get in touch with other customers and get some tips, also you may find the company's official reply to other customers' questions.
It's worth noting that you may have to wait longer to get a reply and some of the social media accounts may not be support oriented. You may need to use the website's contact form or phone number to reach the customer service team.

Contact Information

Rocket Mortgage Website:

Rocket Mortgage Help Center:

Corporate Office Address:

Rocket Mortgage, LLC
1050 Woodward Ave.
Detroit, Michigan 48226-1906
United States

Other Info (opening hours):

Additional Contact Numbers:

Opt in to Rocket Mortgage: text ROCKET to 762538

Signing In/In-Process Loan/Closed Loan Hours (ET):

Monday - Friday: 8:30am - 9:00pm

Saturday: 9:00am - 4:00pm

New Loan Hours (ET):

Monday - Friday: 9:00am - 7:00pm

Saturday: 9:00am - 8:00pm

Sunday: 9:00am - 7:00pm

Online Chat Hours (ET):

Monday - Friday: 7:00am - 12:00pm

Saturday - Sunday: 9:00am - 12:00pm

Payment Center

Quicken Loans

P.O. Box 6577

Carol Stream, IL 60197-6577

More contact details


+1(877) 440-9764

Rocket Mortgage Rating Based on 140 Reviews

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How Good is Rocket Mortgage's Customer Service?

Raven Joh
Raven Joh
Feels Disappointed | Oct 27, 2023

I was trying to call Rocket Vuda customer service but had to go through two mortgage people first to get to the right person. I just wanted to pay my bill. EXTREMELY FRUSTRATING!!!

Read full quote
Judy H Oxf
Judy H Oxf
Feels Neutral | Apr 19, 2023

Final answer was good but had to send several emails. Customer service never picked up

Read full quote

Summary of Rocket Mortgage Customer Service Calls

04:27 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rocket Mortgage?

Payments and Charges Question:

  • “Payment”
  • “Want to know if I.can ship a payment”
  • “Payment processing”

Product/ Service Question:

  • “Insurance”
  • “Insurance information”
  • “Bought a home still don't have paperwork to start making payments”

Request for Information Question:

  • “Title question”
  • “Ask a question”
  • “I'm looking for John tumo”

Account Question:

  • “Escrow account”
  • “Login issues”
  • “My escrow acct”

Employment Question:

  • “To see my payoff amount”
  • “Payoff amount of mortgage”
  • “Payoff amount”

Staff Question:

  • “Logic task force managers”
  • “Lack of service”
  • “Customer service”

Refund Question:

  • “Escrow refund”
  • “Refund question”

Return/ Replace Question:

  • “Returned check”
  • “Issues with return call back and agent portal”
  • “Rocket mortgage keeps changing plans on my home loan and signed papers weeks ago and followed loan officer instructions and they now changing instructions after i made a 9000 dollar downpayment and need a supervisor to fix the loan officer mistakes”

Website/ Application Question:

  • “Inquiring about first time home buyers application”
  • “A problem with the website new customer”

Activation/ Cancellation Question:

  • “To cancel a payment”

Cards Question:

  • “Change my credit card information”

Other Question:

  • “Change banking Info”
  • “Atmosphere”
  • “Tax documents”
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