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Contact Rocket Mortgage Customer Service

Rocket Mortgage Phone Numbers and Emails

Toll-Free Number:

  • (888) 452-8179
    Expert Advice on a New Loan
Call customer service
Send Message

Customer Service:

  • (800) 863-4332
    Client Relations Team
  • (800) 410-2199
    Client Relations Team
  • (800) 689-9155
    Down Payment Assistance
  • (800) 603-1955
    Help With Signing in, an In-process Loan, or a Closed Loan
  • (800) 251-9080
    Manage Your Mortgage

Accounting/ Billing:

  • (800) 508-0944
    Account Advisor
  • (888) 565-2488
    Personally Identifiable Information

General Info:

  • (855) 757-2490

Jobs/ Career:

  • (800) 411-5627

Media:

  • (877) 446-8097

Rocket Mortgage Emails:

Fundraising/ Donations
Rocket Community Fund
Investors/ Franchising
Jobs/ Career
Media
Opt-out of Marketing Emails
help@rocketmortgage.com
support@quickenloans.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to contact Rocket Mortgage?

Most Popular Number:

(888) 452-8179
Expert Advice on a New Loan
Total calls: 530 Issues resolved: 25 Last call: Feb 11, 2025
author avatar
PissedConsumer Reporter

You can call the company's customer service number and follow the prompts to reach a representative at Rocket Mortgage by phone. The customer support toll-free number for Rocket Mortgage is (800) 863-4332. Prepare the information such as your account number or mortgage loan number so that the representative can assist you more quickly.

Rocket Mortgage doesn't have a direct email address to reach out to customer support. But there are a few options you can use to contact customer service via email. You can submit a request on the Rocket Mortgage website by accessing the "Contact Us" page. Then fill out the form with your question or concern, and you will receive an email response with information on how to proceed.
You may also find the answers to your question through the FAQ or chatbot provided on the website. Also, you can contact the specific department via email, such as for the fundraising or donations, franchising, depending on your inquiry or need.

You can contact Rocket Mortgage on social media through the company's official accounts on platforms such as Twitter, Facebook, and LinkedIn.
On Twitter, you can reach out by sending a direct message (DM) to the official Rocket Mortgage account or by mentioning @RocketMortgage in a tweet.
On Facebook, you can post a comment on one of the company's posts or send a message to the official Rocket Mortgage account.
On LinkedIn, you can send a message to the official Rocket Mortgage account by going to their Company page and selecting the "Contact" button.
Alternatively, you can also look for Rocket Mortgage Community on Facebook where you may be able to get in touch with other customers and get some tips, also you may find the company's official reply to other customers' questions.
It's worth noting that you may have to wait longer to get a reply and some of the social media accounts may not be support oriented. You may need to use the website's contact form or phone number to reach the customer service team.

Rocket Mortgage Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Rocket Mortgage Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Rocket Mortgage is 8884528179. 63% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Rocket Mortgage may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Rocket Mortgage Website:

Rocket Mortgage Help Center:

Corporate Office Address:

Rocket Mortgage, LLC
1050 Woodward Ave.
Detroit, Michigan 48226-1906
United States

Other Info (opening hours):

Additional Contact Numbers:

Opt in to Rocket Mortgage: text ROCKET to 762538


Signing In/In-Process Loan/Closed Loan Hours (ET):

Monday - Friday: 8:30am - 9:00pm

Saturday: 9:00am - 4:00pm


New Loan Hours (ET):

Monday - Friday: 9:00am - 7:00pm

Saturday: 9:00am - 8:00pm

Sunday: 9:00am - 7:00pm


Online Chat Hours (ET):

Monday - Friday: 7:00am - 12:00pm

Saturday - Sunday: 9:00am - 12:00pm


Payment Center

Quicken Loans

P.O. Box 6577

Carol Stream, IL 60197-6577

More contact details

Fax:

+1(877) 440-9764

Rocket Mortgage Rating Based on 159 Reviews

Rating details

1.4
more details
Customer service
Reliability
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

How Good is Rocket Mortgage's Customer Service?

Olyvia Fhp
Olyvia Fhp
Feels Disappointed | Oct 03, 2024

I called when I noticed an unauthorized and not-requested payment had been made. This was using a check mailed to you 7/9/24 and lost by Rocket, which amazingly appeared. Stop order was made in late July and July payment was made electronically. I was connected to ‘Olivia’ who began successful chat and all ID questions answered. Suddenly became ‘Carol’ who said she was not receiving my answers and abruptly shut down call.
I tried later and talked with very helpful woman. who took all my information and made the corrections.

Read full quote
Yunuen Yvw
Yunuen Yvw
Feels Satisfied | Jul 12, 2024

great

Read full quote
Ulanda Ycr
Ulanda Ycr
Feels Satisfied | Jun 07, 2024

Very attentive and concerned for the client

Read full quote
Shirlean Vog
Shirlean Vog
Feels Satisfied | May 19, 2024

Very satisfied with my agent the only thing is, I can’t seem to sign up on line to view my letter

Read full quote
Cindy K Vfj
Cindy K Vfj
Feels Disappointed | Feb 13, 2024

I haven’t had a call back yet and insurance is failing soon

Read full quote
Ailsa Ybw
Ailsa Ybw
Feels Satisfied | Dec 22, 2023

Very polite and knowledgeable people there.

Read full quote

Summary of Rocket Mortgage Customer Service Calls

845 TOTAL
CALLS
04:27 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rocket Mortgage?

Payments and Charges Question:

  • “Payment”
  • “Pay my bill”
  • “Payment has not come out of my account yet”

Product/ Service Question:

  • “Equity loan”
  • “Loan payment”
  • “Check for work done”

Request for Information Question:

  • “Have a question”
  • “I need help”
  • “Find more information on rocket mortgage”

Account Question:

  • “Escrow account”
  • “Account past due”
  • “Set up online account”

Return/ Replace Question:

  • “Promised return calls not getting them”
  • “Change amount of payment.”
  • “I am trying to change my payment date”

Employment Question:

  • “Pay off mortgage”
  • “Trying to mail a check to pay off my personal loan.”
  • “To see my payoff amount”

Staff Question:

  • “Customer service mortgage payment late”
  • “Talk to customer service please”
  • “Logic task force managers”

Refund Question:

  • “To see of i have refund coming after sale oh hous”
  • “Escrow refund”
  • “Refund question”

Website/ Application Question:

  • “Site does not recognize me when trying to make a payment”
  • “Inquiring about first time home buyers application”
  • “A problem with the website new customer”

Activation/ Cancellation Question:

  • “Cancel my rocket mortgage membership”
  • “Make sure you cancel Allstate insurance”
  • “To cancel a payment”

Shipping and Delivery Question:

  • “I never received the check that you guys sent me”
  • “I have not got the loan that you sent in my first bank account what’s going on”

Cards Question:

  • “Change my credit card information”

Other Question:

  • “Pagar mi cas”
  • “For a copy of my year end statement for taxes”
  • “Unclaimed finds”

Compare Rocket Mortgage Customer Service To

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