
Rocket Mortgage
Reviews and Complaints
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Verified Reviewer |Charged me $50 over a mistake
Going through the mortgage process I had alot of delays and they didn't include some costs in their estimate but once all that was done I didn't have many problems for nearly 5 years. Then, I clicked on the wrong bank in the drop down box and didn't realize it till it hit the wrong bank.
I immediately made a payment from the right bank and called them at least 4 times. They claimed they couldn't stop it going through a second time. The upshot is they charged me $50!!
Talk about a junk fee! It wasn't like I didn't have the money to pay them, it was just a clerical of error.
- Easy online payments
- Wouldnt help with issue
Preferred solution: Remove fee.
User's recommendation: Would not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerErrors in payments
Placed a new hazzard policy on my home, paid for the policy myself, then asked my insurance company to send Declaration to Rocket Morgage showing new policy in force.
Idiot at Rocket Morgage sends escrow funds from my account to double pay premiums. AI is in control and only doses what an idiot tells it to do. This is also why social media is so screwed up.we humans are in BIG trouble and noone even knows.
- Well intended
- Over automated
Preferred solution: Full refund
User's recommendation: Pray someone gets it, before it's too late.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy application process started off fine, until someone in another department got involved. Then I started getting misinformation, conflicting loan details, delays. I went with another company
Mortgage details kept changing.
Points & interest rates are higher than other companies.
Different contacts kept giving me different details, figures.
Delays kept stopping closing date.
I Do not recommend dealing with them
- Too many people working one file
User's recommendation: Get a different mortgage company
Constantly wanting more and more information or more money IR more banking information when they already have it!!
Everyday they want more money or more banking information. Escrow should cover taxes and insurance. So what is their problem?!?!
User's recommendation: RUN from this company
Multiple hard pulls on credit
Had me call a number to verify my identity, because my credit file was closed. Did not have my current phone number of 5 years on that file either.
I have never heard of a company after pulling your credit twice that they needed to pull it again to verify your identity. Also, the appraiser had us fix a window that opened up to a stucco covered wall and the loan officer advised us that other appraisers would have us do more than that. After already having the house appraised before, I found his lying to be a bit over the top.
If you go with R.M. be prepared for them to pull your credit at least 3 times (hard pulls) and they will lose the documentation that you provide them so be sure to have that all located in area where you can send it multiple times to the same person.
- Disorganized
- Multiple credit pulls
Preferred solution: Apology
User's recommendation: Run as far as you can away from them.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey use Sacm appraisers to appraise your home
Ive been a customer over a decade and have brought two homes with quicken loans. I wanted to get the PMI removed from my house they charged my $190 to get an appraisal done and the company they use to do appraisals are SCAM artists, this appraiser low balled my house so bad its a shame I sent rocket mortgage proof showing homes around my area are higher and they sold me the its nothing they can do and the people who over look at rocket double down on this SCAM appraiser after two homes and over a decade of business this is how they treat me.
Preferred solution: Another appraisal that’s not a scam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Will say anything but the truth
Terri Hicks was my loan officer and she was terrible. She does know what shes doing and will say anything she thinks the customer wants to hear. She had men waste almost 3 months and messed up my credit.
- Will say anything they think you want to hear
Preferred solution: Apology
User's recommendation: Go with a local lender
I need a copy of my 1098
I cant get pass the auto prop..need to talk with a human
You have got to be kidding! This is a simple request
User's recommendation: Rocket customer service is an impossible.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just wanted some general info, such as lending rate.
Just one inquiry unleashes an avalanche of texts and calls. I didn't ask for, nor did I want to speak tp anyone a5 Rocket.
Preferred solution: No more calls or texts!
User's recommendation: Dont,look up anything on line re Rocket Mortgage unless you want to be mercilessly hounded.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Deposit refund
Hello,
I started a loan with Rocket Mortgage but ended up canceling it. I gave a $500 deposit and want it refunded but was told it cant be because of the appraisal was done but the appraisal was done on January 18 and requested to cancel my loan on January 16 and confirmed the same day it would be canceled.
Form 1098
Im still waiting for my form 1098. Its now February 9 2024. Rocket mortgage is in violation of United States Internal Revenue Service rules.
User's recommendation: Use local banks for your mortgage
No reason at all
I never had a complaint against Rocket Mortgage. Unlike you, they are a great company. Do not bother me about anything ever again.
Save others the trouble and headache of this company
If you are looking to purchase a home, steer clear of this company. Your pre-approval letter means nothing, they will pull your hard credit, and you will be out there doing all the necessary work to purchase your home.
When it comes time for the loan, they will then tell you that you are not a candidate for a loan? Wasted my families time, as well as the realtor who was working with us. The excuse that was given was that I was NOT a remote employee. The miscommunication with the loan officer was beyond aggravating.
They will do whatever they can to get that hard credit inquiry.
If you dont want to watch your dream home slip thru your fingers because of a half *** mortgage company, youd be best to go with a more reputable broker. Lesson learned.
User's recommendation: Go with a reputable mortgage company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey lied about my mortgage recast
In early October I recast my home loan, I had to make two monthly payments before this could be done. I had to pay $250 to recast and the amount that I paid on the loan was $300k.
That was a month ago today 11/9/24 I get a call saying that I paid too much on the recast and that they have to send me back over $14k. Through the entire process, my wife and I have been badgered by phone calls and e-mails telling us to submit paperwork that had already been submitted. Nothing was brought up when I did the recast that I could only put 89% down. I left a balance of 23k on the mortgage to pay off after the first of the year.
I have just moved to a new state and do not know how paying off the mortgage would affect my taxes, so I was playing it safe
When the first person called me and started to explain to me I immediately ask to speak to another person, when that person came on the phone I was already upset and when I demanded to know why this had happened this person started yelling back at me. I ask to speak to someone above her and she said that there was no one else for me to talk too, so at that point I hung up.
Preferred solution: An explanation and apology
User's recommendation: Do not use Rocket Mortgage for any reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sold my loan to flagstar Bank
I have used rocket mortgage several times and never had any problems until recently when they sold my loan to flagstar Bank which is horrible. I will never use rocket mortgage again after this ordeal.
- Are very helpful and easy to get a loan through
- Will sell your loan an awful mortgage company
Preferred solution: People to be aware of what they're getting into
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Nice a paid review. Lovely